Easy & Effortless Difficult Conversations

Conversations that bring resultsCharismatic Leaders drive business results through productive communications

Move beyond conflict to getting business results through improved dialog skills.

With this instruction you can make difficult conversations easy and effortless with these tips and techniques for talking about differences of opinions, confronting bad behavior, and discussing bruised feelings.

Through a myriad of techniques, this communication training teaches teams to have learning conversations as they move from conflict to collaboration.

Presented as part of your comprehensive corporate training program, this communication training has immediate and long-lasting results.

Objective: To teach participants how to avoid conflict in conversations and restart conversations that ended poorly.

Participants will learn to resolve differences through dialog.


Even though words flow freely, it is curious how seldom minds meet and how much frustration is felt at misunderstandings. Individual needs are not met and dialog does not communicate nor connect but becomes difficult. Relationships are destroyed and teamwork suffers when conversations end poorly. Employees need tools to revisit the conversation and to restore healthy interactions.

Easy and Effortless Difficult Conversations teaches the subtle nuances of why differences of opinions occur by studying the problem of disconnect through an understanding of:

  • Vertical and horizontal thinkers
  • Personality types and the Gallup Strengths Finder 2.0 assessment
  • Variations between emotion-based and logic-based individuals

The program refreshes basic communication listening skills and studies the art of asking questions. It teaches participants how to connect with other people and successfully read their body language.

In-depth discussions in this program include how to:

  •  Analyze blame vs. contribution in difficult situations
  • Recognize different personal styles that cause disagreement
  • Address the needs, concerns, and perspectives of others
  • Initiate a difficult conversation in a non-combative way
  • Replace negative words with positive words
  • Reframe or “translate” what others say into concepts that are helpful, not hurtful

Small Group Activity: Participants use “Crash Cards” and humor to discover how to handle daily work relationship irritations.

Participants are divided into groups of 5-6 to analyze a real life work situation for presentation to the entire group.